Cancellation & Refund Policy

Effective Date: August 2026

At MICTO, we strive to ensure fairness for both Task Posters and Taskers. This policy outlines how refunds and cancellations are handled.

1. Unsuccessful Task Posting

If your task is rejected by our AI moderation system (e.g., due to short audio length or banned words), the task will not be published, and you will not be charged. If a payment was accidentally captured, it will be instantly refunded.

2. Task Cancellations

• Before Acceptance: If a Poster cancels a task before any Tasker has accepted it, a full refund will be issued. The Poster can choose to receive the refund in their MICTO Wallet (instant) or back to the original payment method (processed via Razorpay or PayU, depending on the original transaction).
• After Acceptance: If a Poster cancels after a Tasker has accepted and begun work, a cancellation fee may apply to compensate the Tasker for their time.

3. Disputed Tasks

If a Tasker marks a task as complete but the Poster is dissatisfied, the Poster can raise a dispute. Our administrative team will review the evidence (chat logs, uploaded proof photos, and initial audio instructions). If the dispute is resolved in favor of the Poster, a full or partial refund will be issued.

4. Processing Timelines

• Wallet Refunds: Credited instantly to your MICTO Wallet.
• Bank/Card Refunds: If routed back to your original payment method via Razorpay or PayU, please allow 5-7 business days for the funds to reflect in your account, depending on your bank's processing times.